Shipping/Return Policy

Shipping Policy

  • What is your shipping policy?

Items are shipped via USPS First Class Mail or USPS Priority Mail based on shipment weight. Ebikes will ship via ground freight. We will send you an email with your shipment tracking number once your order has been processed.  Purchases will be shipped within 3-5 business days.

Orders $0.00 - $50.00  $4.99
Orders $50.01 - $100.00 $9.99
Orders $100.01 and up Free Shipping
  • Will I receive notification or a tracking number when my order ships?

Yes. We’ll send a shipment tracking number via email when your order has been processed. 

  • Does Defiance Tools ship outside of the US?

Currently, no. In the future, maybe....Definitely maybe!

Return Policy

  • What’s your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

 

  • Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable)

If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@defiancetools.com.

  • Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@clarboard.com.
Shipping Returns Back to Defiance Tools
To return your product, send us an email at info@defiancetools.com for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.