FAQ's

Here at Defiance Tools we hope to create long-term relationships with our customers!  We know you’re bound to have a few questions and here’s where we attempt to answer them.  If you can't find the answer here, please feel free to Contact Us or send us an email at orders@defiancetools.com

In the meantime, we will continue with our passion to scour the world looking for cool items for our online store. Stop back often to browse and shop!

 

Our products are designed and developed by us here in Orlando, FL and manufactured by our partners in Taiwan and China. We have thoroughly vetted and personally visited all of our manufacturing partners facilities to ensure they are meeting our high quality standards.

We’d love to learn more about what you have in mind. Please Contact Us with details and we’ll get back to you ASAP.  Wholesaler inquiries are welcomed!

We have a number of retail ready products packaged in counter top displays perfect for your impulse area, cash register area or end-cap displays.

DEFIANCE TOOLS^® (excluding ebikes) warrants our products for their useful life (not to exceed one year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired, nor does it cover consumable good such as knife blades, glue sticks, etc. If found to be defective, a replacement will be sent to you. THIS LIMITED LIFETIME WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This LIMITED LIFETIME WARRANTY gives you specific legal rights that may vary from state to state. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your tool meets the criteria for warranty replacement, please send the tool(s) to:

Defiance Tools
8155 Vineland Ave, Suite 407
Orlando, FL 32821
Attn: Defiance Tools Quality

DEFIANCE TOOLS^® (B2 Ebike) C Larboard, LLC warrants the B2 Ebike against deficiencies in material and workmanship for the periods detailed in the chart below. It does not cover B2 Ebikes that are improperly used, abused, altered or repaired, nor does it cover consumables as detailed in the chart below. Deficient products that are covered by this policy will be replaced or repaired. If you believe that your BIKE meets the criteria for warranty replacement, please contact us at:

Defiance Tools
8131 Vineland Ave, Suite 407
Orlando, FL 32821
Attn: Defiance Tools Quality

 

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